This is going to be a crazy weekend, but I'm not complaining. I love to relax, but I also love to get things done. We have to put up the shed today that we built the base for last weekend. I'm excited to have that up. A shed is a useful thing we didn't have room for before the dead ash trees were removed from our yards. Now we can actually have a place to put yard tools and such, and we might be able to make the back patio into something nice insteadd of a junk collection area.
On top of that, insurance for the fish tank manufacturer is about to replace our carpet on Wednesday. That's great news. I can't wait to have carpet back in the sitting room/master bedroom area. The only problem: all the furniture has to come out and we'll have to sleep upstairs for a few days. That's not a big deal, though, to have things back to normal and put the fish tank disaster behind us.
As usual, I'm grateful for the scope of our trials. We need to face challenges to grow, but I'm grateful they aren't more severe. We're very blessed.
I'm still going to fire up the barbecue some time this weekend. One has to on Memorial Day weekend. I do know why we have the holiday, and I do honor our fallen soldiers. On my trip to Delaware, I had the opportunity to thank two sailors for their service. They're fighting to make sure my family can have a barbecue without fear of being shot or bombs landing on us and so that I can send my child off to school without worrying about whether any of us will live to see each other in the evening.
Saturday, May 23, 2009
Sunday, May 10, 2009
Silver lining
The great aquarium disaster of 2009 may be coming to a close. The manufacturer of the fish tank has accepted our claim. Friends who do contracting have looked at the floor from above and beneath and say it's sound, no sign of water damage. We may have Servpro have a look just to be uber safe, but at this point we'd just like carpet back in and to be able to use the room normally. That may be a few weeks out yet, as it will be all about how fast Liberty Mutual takes to process the claim, and maybe send an adjuster. All in all, since the floor seems to be okay, it's going to be a very small claim for this sort of thing.
After that, we'll start to redecorating the sewing room to be a sewing and pet room. That will be exciting. With a concrete floor, it's in no danger of damage should we have a repeat of what we're told is a very uncommon problem with aquariums.
After that, we'll start to redecorating the sewing room to be a sewing and pet room. That will be exciting. With a concrete floor, it's in no danger of damage should we have a repeat of what we're told is a very uncommon problem with aquariums.
Saturday, May 2, 2009
More disappointment
I'm very disappointed in Petco. They sold us the aquarium that broke, but won't help fix the mess. They say we must claim with the aquarium manufacturer. We're doing that, and the manufacturer has been more helpful, so I won't mention their name.
My problem? Sure, the glass may have had some inherent weakness that caused a stress crack, and that could have happened in manufacturing. It could also have been due to mistreatment in the Petco store. Petco isn't doing anything to help, despite their contribution to the problem. When they insisted they wouldn't do anything beyond a refund of the actual purchase price, we asked why they didn't stand behind their products. They said they do. We asked how that could be the case, since they weren't helping repair the result of a defective product. They had no answer to that.
Several Facebook friends have already read what happened and won't be using Petco anymore. Some were waffling, since they'd already heard of Petco's poor customer service (I hadn't, but now I've experienced it first hand and am very disappointed). They commented that was the final straw, and they wouldn't be purchasing with Petco.
Finally, while I don't want to contribute to the litigiousness of our society, I think we have a reasonable case on this one. We tried to be very reasonable. We haven't set out to cause Petco any harm, we've just asked for help fixing the damage caused by the defective product they sold us. Still, our daughter watched her pets die as we frantically worked to save our floor (we hope--it still needs to be inspected). I was called home early from work. There's been a lot of stress so far. If we did sue, I see it as likely we'd win. How much more would that cost than simply helping? I don't know, but I'm tempted to do it just so they change their policies and stand behind their products and no family has to go through what we just did. The situation is bad enough, but add poor customer service and the cold shoulder from Petco, and that makes it all the worse.
I'm kind of rambling, but it's been a rough week. I just want to know my floor's okay and to get the sitting room back to the way it was (minus a fish tank).
I am happy that we've decided we'll keep fish again. No, not in the sitting room. Nor in any carpeted area ever again! I had thought the only reasonable place to have a tank was the sitting room where we could really enjoy it. We're planning to redecorate Bubbles' sewing room and make it a sewing and pet room, with fish, a hamster, and maybe a parakeet. We'll use the room more and Spawn will be able to learn about pets. Best yet, it's a converted garage with a cement floor, so although we'll avoid spills, it won't be a catastrophe if one happens.
At this point, my business is likely to go to Pet Smart since Petco has demonstrated that they don't need my business.
My problem? Sure, the glass may have had some inherent weakness that caused a stress crack, and that could have happened in manufacturing. It could also have been due to mistreatment in the Petco store. Petco isn't doing anything to help, despite their contribution to the problem. When they insisted they wouldn't do anything beyond a refund of the actual purchase price, we asked why they didn't stand behind their products. They said they do. We asked how that could be the case, since they weren't helping repair the result of a defective product. They had no answer to that.
Several Facebook friends have already read what happened and won't be using Petco anymore. Some were waffling, since they'd already heard of Petco's poor customer service (I hadn't, but now I've experienced it first hand and am very disappointed). They commented that was the final straw, and they wouldn't be purchasing with Petco.
Finally, while I don't want to contribute to the litigiousness of our society, I think we have a reasonable case on this one. We tried to be very reasonable. We haven't set out to cause Petco any harm, we've just asked for help fixing the damage caused by the defective product they sold us. Still, our daughter watched her pets die as we frantically worked to save our floor (we hope--it still needs to be inspected). I was called home early from work. There's been a lot of stress so far. If we did sue, I see it as likely we'd win. How much more would that cost than simply helping? I don't know, but I'm tempted to do it just so they change their policies and stand behind their products and no family has to go through what we just did. The situation is bad enough, but add poor customer service and the cold shoulder from Petco, and that makes it all the worse.
I'm kind of rambling, but it's been a rough week. I just want to know my floor's okay and to get the sitting room back to the way it was (minus a fish tank).
I am happy that we've decided we'll keep fish again. No, not in the sitting room. Nor in any carpeted area ever again! I had thought the only reasonable place to have a tank was the sitting room where we could really enjoy it. We're planning to redecorate Bubbles' sewing room and make it a sewing and pet room, with fish, a hamster, and maybe a parakeet. We'll use the room more and Spawn will be able to learn about pets. Best yet, it's a converted garage with a cement floor, so although we'll avoid spills, it won't be a catastrophe if one happens.
At this point, my business is likely to go to Pet Smart since Petco has demonstrated that they don't need my business.
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